Returns and Exchanges Policy

We want you to love your Elegantia pieces. If something isn’t quite right, eligible items can be returned within 30 days of delivery.

Return window & condition

  • Return within 30 days of delivery.
  • Items must be unused, in original condition and packaging, with all tags/accessories included.
  • Sunglasses: protective films/labels must be intact.
  • Jewellery: must be unworn.
  • A receipt or proof of purchase is required.

How to start a return

Email contact@elegantia.store with your order number, item(s) and reason. We’ll reply with the return instructions and address.

Exchanges

If you’d like a different colour/size/model, mention it in your email and we’ll reserve the replacement where stock allows. We exchange items that are faulty/damaged or if the wrong item was sent.

Refunds

  • Once the return is received and inspected, we’ll email you the approval or rejection of your refund.
  • Approved refunds are issued to the original payment method within 3–7 working days.
  • Original shipping fees are non-refundable.

Late or missing refunds

  • Check your bank account again.
  • Contact your card issuer; it may take time before a refund is officially posted.
  • Then contact your bank; processing times can vary.
  • If you’ve done all of this and still haven’t received the refund, email us at contact@elegantia.store.

Return shipping costs

Unless the item is faulty/damaged or an incorrect item was sent, the customer is responsible for return shipping. Please use a tracked service and keep the receipt. For items valued over £100, consider shipping insurance as we cannot guarantee safe receipt of untracked returns.

Faulty or damaged

Received a faulty or damaged item? Email us within 7 days with photos and your order number. We’ll replace or refund and, where applicable, provide a prepaid return label.

Exclusions

  • Earrings (pierced jewellery) for hygiene reasons.
  • Final sale items and gift cards.
  • Custom/personalised items.
  • Items showing wear or damage not due to transit.

Questions

We’re here to help — Contact us. For delivery times and tracking, see Shipping & Delivery.