Returns and Exchanges Policy

Returns and Exchanges Policy

We want you to love your Elegantia pieces. If something isn’t quite right, eligible items can be returned within 30 days of delivery.

🕒 Return Window & Conditions

  • Items must be returned within 30 days of delivery.
  • Products must be unused, in original condition and packaging, with all tags/accessories included.
  • Sunglasses: protective films/labels must be intact.
  • Jewellery: must be unworn.
  • A receipt or proof of purchase is required.

📩 How to Start a Return

Email contact@elegantia.store with your:

  • Order number
  • Item(s) you wish to return
  • Reason for return

We'll reply within 1–2 business days with return instructions and address.

🔁 Exchanges

Want a different colour, size, or model?
Mention it in your email — we’ll reserve the replacement if stock allows.

We exchange items that are:

  • Faulty or damaged
  • Incorrectly shipped (wrong item)

💸 Refunds

Once your return is received and inspected, we’ll notify you via email.

  • Approved refunds are processed within 3–7 business days to the original payment method.
  • Original shipping fees (if any) are non-refundable.

⏳ Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank or card statement
  2. Contact your card issuer (processing delays may occur)
  3. Contact your bank

If you've done all of the above and still haven’t received it, email us at contact@elegantia.store

📦 Return Shipping Costs

Unless the item is faulty, damaged, or we sent the wrong product:

  • Customers are responsible for return shipping
  • Please use a tracked service and keep your receipt
  • For items over £100, we recommend adding shipping insurance

We are not responsible for items lost in untracked returns.

❗ Faulty or Damaged Items

Received something faulty or damaged?
Email us within 7 days of delivery with:

  • Photos of the issue
  • Your order number

We’ll replace or refund your item — and provide a prepaid return label, if applicable.

🚫 Exclusions (Non-returnable items)

  • Earrings or pierced jewellery (hygiene reasons)
  • Final sale items and gift cards
  • Custom or personalised items
  • Items showing signs of wear or damage not caused during shipping

❓ Questions?

We’re here to help!
Email contact@elegantia.store or see our Shipping & Delivery page for more info.