Refund Policy

Refund & Cancellation Policy 

Cancellations

• Order Adjustment Timeframe: You may modify or cancel your order within 6 hours of placing it. This window allows us to efficiently process and dispatch orders.

• How to Modify or Cancel an Order: Please contact our customer support team promptly at contact@elegantia.store, providing your order number and relevant details for quick and accurate processing.

• Shipped Orders: If your order has already been shipped, we are unable to cancel it. In this case, please receive the package as scheduled and refer to our Returns & Exchanges Policy for further assistance.

---

Refunds

To be eligible for a refund:

• Your item must be unused, in the same condition that you received it, and in the original packaging.

We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Simply contact us, and we will provide a return address and arrange a replacement or refund, as per your preference.

If you are unsatisfied with your order, please contact our support team — we will do our best to assist you.

Note: Customers are responsible for paying return shipping costs.

---

We Do Not Issue Refunds If:

• Your order does not arrive due to factors within your control (e.g., providing an incorrect shipping address).

You can submit refund requests within 14 days after the guaranteed delivery period (44 days) has expired by emailing: contact@elegantia.store