Shipping & Delivery

We ship with tracked services to keep you informed from dispatch to delivery. Below you’ll find delivery times, costs and tracking details.

Processing & production

  • Standard items: processed within up to 4 business days and sent to warehousing for dispatch.
  • Priority processing: we offer a faster route that ensures your product is sent within 48 hours (2 business days).
  • Custom items: processing times vary depending on the level of detail. Please check each product page for specific processing/production times.

Delivery times & costs

We offer tracked standard shipping. Estimated transit times:

  • UK: 4–10 business days*
  • Europe: 1–2 weeks*
  • USA: 1–2 weeks*
  • Middle East: ~3 weeks*
  • Central Asia: ~3 weeks*
  • Australia & New Zealand: 2–4 weeks*
  • South America: 2–5 weeks*
  • Free standard shipping to the countries listed below.
  • Rest of world: flat rate £9.99.
  • Express shipping: not offered currently.

*These are good-faith estimates based on recent deliveries and are not guaranteed delivery timeframes. We do our best to ensure a smooth shipping process; in case of late delivery, refunds are not issued for shipping delays.

Tracking

A tracking link is emailed to you after dispatch. You can also track your order here anytime.

Taxes & duties

We ship with a premium method and all taxes are included; you will not be required to pay additional taxes upon receipt of your goods.

Address changes & delivery attempts

If you need to change your address, please contact us before dispatch. Missed deliveries may be re-attempted or held at a local collection point by the carrier.

Delays & lost parcels

If your parcel hasn’t moved for 7 working days (UK) or 12 working days (international), email us at contact@elegantia.store with your order number and tracking link and we’ll assist.

Free shipping countries

  • Australia
  • Canada
  • Denmark
  • European Union
  • Finland
  • France
  • Germany
  • Hungary
  • Iceland
  • Ireland
  • Israel
  • Netherlands
  • New Zealand
  • Norway
  • Portugal
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States

Accepted payment methods

We are proudly verified and process payments via Shopify Payments/Stripe. We accept all major cards (Visa, Mastercard, Amex) and provide express checkout options including PayPal, ClearPay, Google Pay and Apple Pay.

Questions

We’re here to help. Email contact@elegantia.store.